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Frequently Asked Questions

General


Requirements


Using the Scoreboard


Troubleshooting


Purchasing/Licensing


Pricing/Discounts


Moving the Scoreboard


Custom Scoreboards/Modifications






General

The scoreboards are "free to try". What does that mean?
You wouldn't buy a car without seeing it and trying it, and the same applies to our software. We let you try every feature before deciding to purchase. All our scoreboards are completely free to download and try out for as long as you want.

We encourage you to try out all the great features our scoreboards have to offer. To use the scoreboard without interruption, we ask that you purchase a license of the scoreboard.
Do you have a brochure for your scoreboards?
No, we feel that the information available on this website and the ability to try the scoreboards should give you enough information to decide whether to use our scoreboards.
What are the dimensions, weight, and other physical specs of the scoreboards?
We provide SOFTWARE scoreboards that work with video displays, not PHYSICAL scoreboards. The scoreboard is the size of the display you use. Most of our scoreboards will stretch to fit the size of the display, whether it has a proportion of 4:3, 16:10, 16:9, or some other variation.
Can your scoreboards interface/integrate with traditional physical shot clocks/play clocks?
Some of our scoreboards include an integrated separate screen to display the shot clock / play clock. Our scoreboards do not integrate with traditional physical shot clocks.
What kind of display/screen do you recommend?
For our standard V2/V3 scoreboards we require that the primary display have a minimum resolution of 1024 x 768. All other displays can have a lower resolution, such as 300 x 200, dependent on the specific scoreboard screen you are showing on that display.

We encourage you to download and verify that it will work in your scenario before purchasing.

From our understanding, there are two display attributes that are important when choosing a display, one is the display size, the other is the display's lumens output. When choosing an appropriate display size the factors to take into consideration are sight lines, distances and colors selected. For choosing an appropriate display lumens there are many factors to consider including the brightness of the surrounding environment around the display, size of the display, and time of day used.

We would love to provide more specifics but due to the complexity and environmental factors that come into play when choosing an appropriate display, we are not best equipped to assist in making an appropriate display recommendation. For questions about choosing an appropriate display we recommend working with a local video vendor who can take the many factors into consideration and make an appropriate recommendation.

We encourage you to take a look at our Solutions Providers page for a list of companies around the world that can assist you with choosing an appropriate display for your unique situation.
Can I run multiple instances of a scoreboard on a single computer?
Each computer can only run a single instance of the scoreboard at a time. To run multiple instances of the scoreboard at the same time you will need to have a separate computer for each instance of the scoreboard. For example, if you are trying to run 3 courts (instances), you will need 3 computers.
Will the scoreboard work with multiple users logging into same computer (user profiles)?
When you install the scoreboard, it can be run by all users on the computer. Note that the scoreboard settings are saved per user.

Please note: the software must be installed by an administrator.


Requirements

Will your scoreboards work on my computer?
If it's a computer running Windows 10 / 8.1 / 8 / 7, odds are it will work. Our scoreboards require that the primary display have a minimum resolution of 1024 x 768. All other displays can have a lower resolution, such as 300 x 200, dependent on the specific scoreboard screen you are showing on that display.

We encourage you to download and verify that it will work in your scenario before purchasing.

If you are on a Mac, please see Will your scoreboards work on a Mac?

On a Chromebook, our scoreboards will NOT work.

On Linux, you would need to install and use our scoreboards using a Windows emulator or within a Windows virtual machine.
Does the scoreboard run on an iPad, iPhone, Chromebook, tablet, smartphone?
All PC Scoreboards are built to run on a Windows computer (10 / 8.1 / 8 / 7), but many of our scoreboards have an optional feature called "Web Remote". Web Remote allows you to control scoring and timing of the game from any device that has a web browser including an iPad/iPhone/tablet/smartphone/Chromebook/Netbook/Laptop. Note that the Web Remote only allows the user to control items that change during a game such as scores, clocks, etc. In order to configure game setup and scoreboard options such as team names, team logos, and colors, the user must change those settings in the scoreboard on the Windows computer.

For more information about Web Remote including what it is, how it works, as well as which scoreboards include this feature, see the Web Remote page.
Will your scoreboards work on a Mac?
While there are a few ways to get our scoreboards to work on a Mac, the easiest way to use our scoreboards is on a computer running Windows. Using our scoreboards on a Mac can take some technical expertise and cost about as much as a basic Windows computer.

To use our scoreboards on a Mac, you have a couple options:
  • Use virtual machine software such as Parallels Desktop for Mac or VirtualBox to create a Windows virtual machine on your Mac, then install and use the scoreboard in the Windows virtual machine.
  • Use Boot Camp to install Windows as a second operating system on your Mac, then install and use the scoreboard in Windows. See this article for how to install Windows on your Mac using Boot Camp.
Please note that we are unable to provide support for running our scoreboards on a Mac. We cannot guarantee that the above approaches will work.
Does the computer need internet access in order to use your scoreboards?
The computer does NOT need internet access to use and purchase a scoreboard on it.

To install the scoreboard on a computer without internet:
  1. Using a computer that DOES have internet access, download the program installer from our website
  2. Transfer the installer to a removable media such as a USB drive, burned CD/DVD, external hard drive, or other removeable media.
  3. On the computer without internet access, locate the installer on the media and run it to install the scoreboard.
See also: purchasing on a computer without internet


Using the Scoreboard

What is the control screen?
All of our V2/V3 scoreboards include an optional control screen. The control screen is used to operate the scoreboard without having to mouse or tab over the actual display screen. The control screen is only useful if you have two separate video outputs on the computer. To enable the control screen:
  • V3 scoreboards:
    1. Press F2 to open the Options screen
    2. Click on the Screen Configuration tab
    3. In the "Select Screens To Show" section, click the checkbox to enable the Control Screen
  • V2 scoreboards:
    1. Press F2 to open the Options screen
    2. Click on the Other Settings tab
    3. Click the checkbox to enable the Control Screen
How do I use the control screen while showing the display screen to spectators?
To learn how to set up your screens see Screen Setup.
How can I hide the title bar at the top of the scoreboard?
All scoreboard screens can be made full screen (borderless and without a title bar). To make a screen full screen or to exit full screen, follow the below steps:
  1. Click the desired screen.
  2. Press the 'F11' key.
  3. To switch back, press the 'F11' key again.
What kind of videos can the Video Player display?
In general most any video that Windows Media Player can play will play in the scoreboard. Note that you must have Windows Media Player installed in Windows for the Video Player feature to work in the scoreboard.

To find a list of video file types that can be played follow the below steps:
  • Open the scoreboard Options
  • For V3 Scoreboards:
    1. Click the "Videos" tab.
    2. If there are no video queues, press the Add ("+") button to create one.
    3. If there is already a video queue, edit it by clicking the pencil button to the right of the video queue name.
    4. Click "Add Video".
    5. This will open the "Open" file dialog.
    6. Place your mouse pointer over the "Media Files (all types)" and the list of file types will be displayed.
  • For V2 Scoreboards:
    1. Click the "Media Settings" tab.
    2. Click on "Change" on one of the Video selections.
    3. This will open the "Open" file dialog.
    4. Place your mouse pointer over the "Media Files (all types)" and the list of file types will be displayed.

Note: videos only play on the Display Screen. The Control Screen does not change.
How can I show a PowerPoint presentation on the scoreboard?
Some of our scoreboards include a feature that allows you to choose a PowerPoint slideshow to show on the scoreboard. If the scoreboard supports this, you will typically find the field for selecting the slideshow on the Control Screen or in the Options on the Other Settings tab. Once you select a slideshow, you can use the buttons on the Control Screen or keyboard shortcuts to show or hide the slideshow.

Some of our scoreboards don't support showing a PowerPoint slideshow, but support playing videos. If the scoreboard supports this, you will typically find the fields for selecting videos in the Options on the "Videos" or "Media Settings" tab. For these scoreboards, you can convert your PowerPoint slideshow into a video that you can play on the scoreboard.

To convert a PowerPoint slideshow into a video, follow these instructions.

If none of the above works, you can always switch from the scoreboard to PowerPoint to display the presentation to spectators. Make sure to set up the screen that the presentation will appear on in PowerPoint ahead of time.
How can I display the Score Banner over live video?
There are a couple ways to display the Score Banner over live video:
  • Chroma Key Mode allows you to show a single color background behind the Score Banner. This allows you to use a separate chroma-key video mixer to capture just the Score Banner Screen and display it on top of live or recorded video.
    • To configure settings for Chroma Key Mode:
      1. Open Options (press the 'F2' key).
      2. Click on the 'Score Banner Colors' tab.
      3. Set the 'Chroma Key Background' color.
      4. Click 'Ok'.
    • To switch to Chroma Key Mode:
      1. Click on the Score Banner Screen.
      2. Press the 'F11' key.
      3. This will make the Score Banner full screen with the 'Chroma Key Background' color behind it.
  • Floating Mode allows you to show the Score Banner Screen without a background. This allows you to position the Score Banner Screen on top of another application that is playing live or recorded video.
    • To switch to Floating Mode:
      1. Click on the Score Banner Screen.
      2. Press the 'F11' key.
      3. This will make the Score Banner Screen float on top of your desktop instead of being full screen.
What kind of chroma-key software/hardware do you recommend?
We would love to recommend a chroma-key system, but there are way too many different methods, devices, and price points to take into consideration. If you have a chroma-key system you are familiar with, we encourage you to download one of our scoreboards for free and see if it works with your chroma-key system. If you are not familiar with a chroma-key system, we recommend contacting a video expert or consultant to find a system that will meet your specific needs.
Will the scoreboard work with my chroma-key software/hardware?
There are way too many different chroma-key systems available to test each. If you have a chroma-key system you are familiar with, we encourage you to download one of our scoreboards for free and see if it works with your chroma-key system. If you are not familiar with a chroma-key system, we recommend contacting a video expert or consultant to find a system that will meet your specific needs.
What is the size and location of items on the scoreboard?
The size and location of all items on the scoreboard is dependent on the resolution of the display and how big you make the scoreboard screen on the display. This is because the scoreboard will stretch proportionally to fit the area given to it. Therefore, there is no definite size. Note: pictures will stretch proportionally to fill the available space, and text will expand to fill the available space.


Troubleshooting

When installing the scoreboard I get a message that this mode of Windows only runs verified apps from the store, how do I install?
You are seeing this message because your Windows 10 computer is running in S mode. In S mode, your computer can only run apps from the Windows Store.

To install our scoreboard, you need to switch out of S mode. To switch out of S mode, follow the instructions in this Microsoft help article. Once you have switched out of S mode, try installing our scoreboard again.
The scoreboard crashes or doesn't work properly after installing, what's wrong?
Often the problem can be attributed to Windows needing a restart to load the newly installed dll's. Try restarting the computer and try again. Also you may try uninstalling the program, restarting the computer, installing the program, restarting the computer. If this doesn't help, contact us with details of the steps leading up to the problem.
I can't change a number or time on the scoreboard, what do I do?
If one or more parts of the scoreboard appear to be not functioning properly, usually the problem is that you have not read/followed the scoreboard help. Directions for accessing help are displayed on the intro screen before the scoreboard appears. Help can usually be accessed from the scoreboard by pressing 'F1' or 'h'.
I can't access the Web Remote page in my web browser, what's wrong?
Since the Web Remote feature makes use of a web server embedded into the scoreboard, there are various reasons why you may not be able to access the Web Remote page in your browser.

Follow the below list of items to check. After each item below, try accessing the Web Remote in your browser to see if it is now accessible.
  1. Verify that web remote is running in the scoreboard.
    1. If the scoreboard program is not running, start it.
    2. Press 'F2' to open the Options.
    3. Click on the Web Remote tab.
    4. Verify that the Status shows "Running". If it doesn't, click the Start button. If you get any errors when clicking Start, follow the instructions to fix the issue.
  2. Try the other URLs displayed in the Web Remote Options. Many mobile devices are unable to use the URL that contains the computer's name, so you may need to use one of the URLs that contains the computer's IP address, which may look like 192.168.1.100.
    1. If the scoreboard program is not running, start it.
    2. Press 'F2' to open the Options.
    3. Click on the Web Remote tab.
    4. Locate the URLs displayed below the "Open a web browser..." message.
    5. Next to each of the URLs, click the "Open" link to open the Web Remote page in your default browser, or click the "Copy" link and paste the URL into your browser and press Enter.
    6. If this doesn't work, then the issue may be a restrictive firewall or an issue with the Web Remote server: continue below.
    7. If it does work but it doesn't work from another computer or mobile device, then continue below.
  3. Check your network location. In general, Web Remote requires that the computer's network location be configured as Home, Work, or Private. The instructions below are dependent on your version of Windows.
    • Windows 10
      1. Click on the Start Menu, then click on Settings (this may appear as a gear icon).
      2. Click on "Network & Internet".
      3. If your computer is connected to a wired network:
        1. In the menu on the left, click on "Ethernet".
        2. In the middle section under "Ethernet", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
        3. Under "Network Profile", choose the "Private" option.
        4. Click the Back button in the top-left corner of the screen.
        5. Try to access the Web Remote from your web browser.
      4. If your computer is connected to a wireless network:
        1. In the menu on the left, click on "Wi-Fi".
        2. In the middle section under "Wireless Network Connection", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
        3. Under "Network Profile", choose the "Private" option.
        4. Click the Back button in the top-left corner of the screen.
        5. Try to access the Web Remote from your web browser.
    • Windows 8 / 8.1
      1. Bring up the Charms by moving your mouse to the bottom right corner of the screen, then moving your mouse up a little until the Charms appear. Click on "Settings".
      2. In the bottom right corner of the screen, click on "Change PC Settings".
      3. In the "PC Settings" menu on the left, click on "Network".
      4. In the "Network" menu on the left, click on "Connections".
      5. On the right side under "Ethernet", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
      6. Under "Find devices and content", if the setting is currently "Off", click on the setting to change it to "On".
      7. Try to access the Web Remote from your web browser.
    • Windows 7
      1. Click on the Start Menu, then click on Control Panel.
      2. Click on "Network and Sharing Center", or if categorized, below "Network and Internet" click on "View network status and tasks".
      3. In the section called "View your active networks", on the left side below the network name, click on the link that is the current network location (such as Home Network). If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
      4. In the Set Network Location dialog, click on "Home Network" or "Work Network", whichever is most appropriate.
      5. If you get the "Create a Homegroup" dialog, click Cancel to close this dialog.
      6. Try to access the Web Remote from your web browser.
    • Windows Vista
      1. Click on the Start Menu, right click on "Network", then click on "Properties".
      2. On the right side below the network map, find the heading with the network name followed by either "Private network" or "Public network". If there are multiple networks listed, you may need to repeat this procedure for each appropriate network. If it says "Private network", you can skip this network. Otherwise, continue by clicking the "Customize" link to the right of the network name.
      3. In the Set Network Location screen, click on the "Private" option, then click the "Next" button.
      4. Click "Close" to close the "Set Network Location" screen.
      5. Try to access the Web Remote from your web browser.
  4. Try additional IP addresses for the Web Remote URL. The instructions below are dependent on your version of Windows.
    • Windows 10
      1. Click on the Start Menu, then click on Settings (this may appear as a gear icon).
      2. Click on "Network & Internet".
      3. In the left menu, click on "Status".
      4. In the middle section, scroll down and click on "Network and Sharing Center".
      5. Under "View your active networks", do the following for each network shown:
        1. To the right of the text "Connections:", click on the link. This should open a dialog that shows the status of the connection.
        2. In the status dialog under "Connection", click on the "Details..." button.
        3. In the grid of details, look in the "Property" column for a rows that says "IPv4 Address".
        4. From the row you found, write down the IP address found in the "Value" column. It will look similar to "192.168.1.100".
        5. Create your new Web Remote URL using the IP address you found. To do this, start with your original Web Remote URL that you found in the Web Remote tab of the scoreboard Options which looks similar to "http://192.168.1.50:12345". In the URL, replace the IP address (the "192.168.1.50" part) with the IP address you found in the step above. This will result in a new URL similar to "http://192.168.1.100:12345".
        6. Try to access the Web Remote from your web browser using the new URL you created above.
    • Windows 8 / 8.1
      1. If you are currently on the Start Screen, click on the "Desktop" tile to get to the desktop.
      2. In the bottom-left corner of the screen, right click on the Start Menu and click on "Control Panel".
      3. In the top-right corner next to "View by", click on the dropdown and click on "Small icons".
      4. Click on "Network and Sharing Center".
      5. Under "View your active networks", do the following for each network shown:
        1. To the right of the text "Connections:", click on the link. This should open a dialog that shows the status of the connection.
        2. In the status dialog under "Connection", click on the "Details..." button.
        3. In the grid of details, look in the "Property" column for a rows that says "IPv4 Address".
        4. From the row you found, write down the IP address found in the "Value" column. It will look similar to "192.168.1.100".
        5. Create your new Web Remote URL using the IP address you found. To do this, start with your original Web Remote URL that you found in the Web Remote tab of the scoreboard Options which looks similar to "http://192.168.1.50:12345". In the URL, replace the IP address (the "192.168.1.50" part) with the IP address you found in the step above. This will result in a new URL similar to "http://192.168.1.100:12345".
        6. Try to access the Web Remote from your web browser using the new URL you created above.
    • Windows 7
      1. In the bottom-left corner of the screen, click on the Start Menu and click on "Control Panel".
      2. In the top-right corner next to "View by", click on the dropdown and click on "Small icons".
      3. Click on "Network and Sharing Center".
      4. Under "View your active networks", do the following for each network shown:
        1. To the right of the text "Connections:", click on the link. This should open a dialog that shows the status of the connection.
        2. In the status dialog under "Connection", click on the "Details..." button.
        3. In the grid of details, look in the "Property" column for a rows that says "IPv4 Address".
        4. From the row you found, write down the IP address found in the "Value" column. It will look similar to "192.168.1.100".
        5. Create your new Web Remote URL using the IP address you found. To do this, start with your original Web Remote URL that you found in the Web Remote tab of the scoreboard Options which looks similar to "http://192.168.1.50:12345". In the URL, replace the IP address (the "192.168.1.50" part) with the IP address you found in the step above. This will result in a new URL similar to "http://192.168.1.100:12345".
        6. Try to access the Web Remote from your web browser using the new URL you created above.
  5. Make sure that your computer firewall is allowing connections to the Web Remote server.
    • Steps for configuring your firewall vary by vendor. Check the documentation for your firewall software for instructions on how to allow a program access through the firewall.
    • Make sure that the scoreboard exe (for example "Basketball Scoreboard Pro.exe") is allowed access through the firewall, including acting as a server, accepting requests from other computers, or similar settings.
  6. Make sure that the computer running the scoreboard with Web Remote is on the same local network as the computer or device that you are trying to access the Web Remote page from.
    • If the scoreboard computer is on your home network and your phone is using a cellular network, Web Remote will not work. Connect the phone to a wireless network that is on the same local network as the scoreboard computer.
    • Make sure that both the scoreboard computer and computer/device accessing the Web Remote page are on the same part of the network. If your network is partitioned, both devices must be within the same network partition.
If you are still having trouble with the web remote feature after following the process above, please contact us for further assistance.
Why are the F1 / F2 / F11 / function keys on my keyboard not working?
If the F1, F2, F11, or other function keys do not work, then your keyboard/computer may be switched or configured so that those function keys at the top of your keyboard perform other functions by default. If this is the case, some or all of the function keys on the keyboard may show an icon indicating that they also perform some other function.

In some cases, your keyboard may have a "function" or "fn" key. After clicking on the Display Screen of the scoreboard, try holding that "fn" key down while pressing a key such as F1.

In other cases, you keyboard may have an "f-lock", "fn-lock", or similar key. This is a toggle key that switches those function keys from performing those other functions to performing the normal function key functions. After clicking on the Display Screen of the scoreboard, try pressing F1. If that doesn't work, press the "f-lock" key once, then try pressing F1 again.

If the above doesn't help, it may help to consult your computer's documentation or with a computer specialist on how to use the function keys for your specific computer.


Purchasing/Licensing

What is the difference between the trial version I download and what I get when I purchase?
The scoreboard that you download from our website is fully functional, with the only restriction being that a trial reminder appears every few minutes. When purchased/licensed, the only thing that changes is that the trial reminder no longer appears, allowing you to use the scoreboard uninterrupted.
How does the purchase process work?
The purchase process is as follows:
  1. Download and install the scoreboard on the computer it will be running on during the first games. The temporary license is locked to a single computer.
  2. Start the scoreboard - the first screen that comes up is the Reminder screen.
  3. Click on the Purchase Information button. It is here that you will find the 15 character license serial number.
    1. If the computer has an internet connection, simply click on the "Click here to purchase program online" link.
      1. This will take you to our Purchase web page and automatically enter the license serial number.
    2. If the computer does not have an internet connection:
      1. It is very important to copy this serial number exactly.
      2. On a web connected computer go to www.pcscoreboards.com
      3. On the left side click on Purchase
      4. Enter the 15 character serial number very carefully.
  4. Complete the online purchase process on our website. This will transfer you to one of our secure payment processors, where you can use various payment methods including a credit or debit card to complete the purchase.
  5. As soon as payment is complete, we will send you the temporary license password, which is 16 characters long, by email. If you use an instant payment method, the password should also appear on the purchase completed page on our website.
  6. To enter the license password, start the scoreboard on the same computer you used in step 2. You should get to the first screen, the Reminder screen.
  7. Click on the Enter Password button. It is here that you enter the 16 character license password. Once again it is very important to copy and enter this password exactly. Once the password is entered, the scoreboard will be licensed on that computer.
  8. At this point the reminder screen should show the expiration date for the license password you entered.
  9. If you purchased a license that includes a USB license key, it will be sent by regular mail within a week. Once you receive the USB license key, you can run the scoreboard uninterrupted on any one computer while the USB license key is plugged into the computer.
Does the computer need internet access in order to purchase your scoreboards?
The computer does NOT need internet access to use and purchase a scoreboard on it.

To purchase the scoreboard on a computer without internet:
  1. On the computer being licensed, find your serial number.
  2. Copy down the serial number and provide it during purchase on our Purchase page.
  3. Once we send you the license password, you will need to enter the password into the program on that same computer.
See also: installing on a computer without internet
What is a license serial number?
Your license serial number is a unique number that identifies your computer. It allows us to give you a unique license password to license the scoreboard on the computer with the corresponding license serial number. Therefore, when licensing your scoreboard it is important to provide us the license serial number from the scoreboard running on the computer that you will use the scoreboard on.
How do I find my license serial number?
To find your license serial number for V3 scoreboards:
  1. Start the scoreboard on the computer that you will use the scoreboard on.
  2. The first screen that appears will be the Licensing screen.
  3. Click the Purchase / License button.
  4. On this screen you will see your Serial Number.

To find your license serial number for V2 scoreboards:
  1. Start the scoreboard on the computer that you will use the scoreboard on.
  2. The first screen that appears will be the Reminder screen.
  3. Click the Purchase Information (Serial Number) button.
  4. On this screen you will see your Serial Number.
I have the license password, now where do I enter it to license the scoreboard?
  • V3 scoreboards: Start the scoreboard and click Purchase / License on the Licensing screen.
  • V2 scoreboards: Start the scoreboard and click Enter Password on the Reminder screen.
  • V1 scoreboards: Start the scoreboard and click Register on the Reminder screen. The 3 parts of the license password get entered into the 3 boxes found on the Register screen.
What is a portable USB License Key and how is it used?
All of our V2/V3 scoreboards that are purchased (not rented) come with a portable USB license key. The key, while it looks like an ordinary USB thumb drive, is an individually coded scoreboard license key that allows uninterrupted use of the purchased scoreboard as long as it remains plugged into the computer running the scoreboard. In that sense it is like the key to your car. Once you receive the USB license key you will be able to install the scoreboard on alternate computers to provide for backup computers in case the original computer is not available or there is a need to switch to running the scoreboard on a different computer. The scoreboard will run uninterrupted on any one computer at a time while the USB license key is plugged into it. It is your responsibility to safe guard the USB license key as it cannot be replaced without repurchasing the scoreboard.
What if I lose my portable USB License Key?
The USB license key is your license to use the purchased scoreboard. It is your responsibility to safe guard the USB license key as it cannot be replaced without repurchasing the scoreboard.

If you have lost or otherwise misplaced your USB license key, please contact us so that we can assist you in purchasing a replacement. Provide as much of the following information as you have:
  • Name of scoreboard purchased
  • Purchase date
  • Name of purchaser
  • Purchasing organization (if any)
  • Email address used to purchase


Dual USB license key


Mini USB license key


USB license key
I have a USB license key, how can I purchase additional features?
See Upgrade My USB License Key for details.
Can I use the scoreboard on multiple computers?
The answer depends on the type of license you purchased:
  • One Month Single Computer License: If you purchased a One Month Single Computer License, then your license cannot be moved to a different computer. In order to use the scoreboard on a different computer, you will need to purchase a new license for that computer.
  • Lifetime USB Key License: If you have a Lifetime USB Key License you can download the scoreboard to as many computers as you want, but each Lifetime USB Key License only allows you to use the scoreboard on one computer at a time. The USB key must remain plugged into the scoreboard computer while using the scoreboard. To use the scoreboard on a different computer, plug the USB key into that computer.
  • Site License (only available on wrestling scoreboards): You can use the USB license key on as many computers as you want. Just plug the USB key into each computer when starting the scoreboard. After starting the scoreboard, you can remove the USB key and the scoreboard will remain licensed for 24 hours. Repeat this process for each computer.

We offer discounts for purchasing multiple licenses.

How do I use the scoreboard on a different computer?
If you have the Portable USB Key that you use to run the scoreboard, you can easily use the scoreboard on a different computer without interruption by following the steps below. This process is useful when your old scoreboard computer no longer works, or you are using a different scoreboard computer than you previously used.
  1. Using a computer with internet access, download the scoreboard that you purchased by going to the Scoreboards page and navigating to the Download link for the appropriate scoreboard.
  2. If the computer that will run the scoreboard is not the one you downloaded the scoreboard to, transfer the installer to a removable media such as a USB drive, burned CD/DVD, external hard drive, or other removeable media and connect it to the scoreboard computer.
  3. On the computer that will run the scoreboard, run the installer that you downloaded and complete the installation.
  4. Insert the Portable USB Key into a USB port on the computer that will run the scoreboard.
  5. Start the scoreboard. The scoreboard should recognize the Portable USB Key and run without interruption.
If you only purchased a One Month Single Computer license, then your license cannot be moved to a different computer. In order to use the scoreboard on a different computer, you will need to purchase a new license for that computer.


Pricing/Discounts

How much does that scoreboard cost?
We offer two purchase options, either a lifetime USB key or a one-month single computer. See the Purchase Options page for details on each purchase option.

The prices for our scoreboards can be found on the pricing page.
I have a license for a V2 scoreboard, can I get a discount on upgrading to a V3 scoreboard?
Owners of V2 licenses can upgrade to V3 for free or at a discount, see details.
Do you offer a discount for purchasing multiple licenses?
  • If you are buying 2 Lifetime USB license keys of the exact same product and level:
    • We offer 25% off your 2nd Lifetime USB license key.
    • To receive the discount:
      1. On the website, click Purchase.
      2. Choose Non-Profit or For-Profit, enter the serial number, then click Continue.
      3. "Select" Lifetime with Portable USB Key.
      4. On the Purchase Details page enable the "Special Offer".
      5. Continue through the rest of the purchase process.
  • If you are buying 2 licenses of any combination:
    • We offer a 10% discount on 2 or more licenses.
    • To receive the discount:
      • For each item you want to purchase:
        1. On the website, click Purchase.
        2. Choose Non-Profit or For-Profit, enter the serial number, then click Continue.
        3. "Select" either Lifetime with Portable USB Key or 1-Month Single Computer.
        4. "Select" your desired package.
        5. On the Purchase Details page, enter the Promo Code: "multi19".
        6. Continue through the rest of the purchase process.
      • Using the promo code will give you the 10% discount.
      • If you purchased USB license keys: Once you have purchased both items, email us with information about the 2 items you purchased. We will refund you the duplicate shipping charges within 24 hours.
  • If you are purchasing more than 2 licenses:
    • Your discount will be based on the items you are purchasing.
    • Send us the following information:
      • Let us know which scoreboard names you want including version numbers (for example: Basketball Scoreboard Pro V2, Basketball Scoreboard Standard V2, Volleyball Scoreboard Pro V2).
      • For each scoreboard, let us know what level you want (for example: with Control Screen, with Control Screen & Web Remote & Score Banner, with Control Screen & Web Remote & Score Banner & Videos)
      • Let us know what quantity you want of each scoreboard name and level.
    • Once we receive the above we will provide a quote and payment link.
    • Once you make payment using the payment link, please:
      • Download and install the scoreboards to the computers you will be using.
      • Send us the license serial numbers from within the scoreboard on each computer running the scoreboard. Note: make sure you do not have any USB license keys plugged in.
    • If you are purchasing a:
      • Lifetime USB license key - we will send you license passwords to use while your USB keys are in transit.
      • 1 Month Single Computer - we will send you the license passwords to use for 1 month.
    • Please note:
      • The temporary license passwords will only work on the computers the license serial numbers were submitted from.
      • The discount is being handled manually so it could take a few hours during our regular business hours to process your serial numbers and provide you license passwords.


Moving the Scoreboard

My computer died or I want to use the scoreboard on a different computer, how do I do that?
How do I use the scoreboard on a different computer?


Custom Scoreboards/Modifications

The scoreboard doesn't quite meet the rules of our league, can it be adjusted?
If the scoreboard mostly meets your needs, but there is something small that doesn't meet the rules of your league, we may be able to add settings or otherwise adjust the scoreboard to meet your needs. Contact us with a detailed description of the changes needed and include a copy of the relevant league rules.
You don't have a scoreboard that meets my needs, can you make a specific/custom scoreboard?
At this time we are not taking requests for custom scoreboards or customization of existing scoreboards.
Can a new feature be added to this scoreboard?
New features that are important to the functionality of the scoreboard may be considered for future versions of the scoreboard. Contact us with a detailed description of the feature.


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PC Scoreboards by Software Technologies LLC

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